5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Safety guard businesses are unlike any seller a home manager usually hires. If you employ a painter, you are able to see whether or not they do their tasks by looking at the walls. However, when you employ a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it is crucial to implement a system of verification and quality management to ensure that problems connected with the lack of performing these tasks don’t start to occur.

In this guide we will discuss five (5) simple steps to enhancing your security guard service and achieving what you imagine as your perfect retail security Dagenham.
Display Your Guards Qualifications

In most states, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another excellent way to display if the guard is a good match for your property is to conduct a short”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a good deal on what to expect from that guard and it provides you an opportunity to ask another guard if you think it is essential.

Assess Guard Training

Though most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• Who does the training?

• How long is each officer educated?
• How long can the security company double bank? (Double banks is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the answer to every one of the questions and be sure they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes into preparing a guard to work in your premises.

Guard supervision is among the more important factors of good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel their job isn’t significant and they start to see themselves as not as a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of distant oversight that prove most successful are: Officer Check-Ins
In case your guards must produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are on your premises. These monitoring systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a way of making sure each guard is safe and alert. Using guards check-in regularly together with the security guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is an important part of their job.
Expand Your Guards

After hours inspections of your defenses are almost always good ways of finding out just what is happening with your security as you are not there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to ensure they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure the adviser isn’t really a security guard business. If that’s the case, your audit is sure to turn up problems with your current security guard business.